Terms &
Conditions

By downloading, installing, or using the QueueCut mobile application, web platform, or any related services (collectively, the "Service"), you confirm that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms").

If you do not agree to these Terms, do not use the Service. These Terms constitute a legally binding agreement between you and QueueCut ("we", "our", "us").

• "Platform" means the QueueCut mobile app, web dashboard, QR walk-in pages, and all related technology and services
• "Shop Owner" means any individual or business that registers a barber shop on QueueCut
• "Barber" or "Staff" means individuals added to a shop account to manage queues and sessions
• "Customer" means any individual who uses QueueCut to join a queue, make a booking, or browse shops
• "Booking" means a pre-arranged appointment between a customer and a shop for one or more services
• "Session" means a completed visit recorded by a barber in the QueueCut system
• "Commission" means the fee QueueCut charges on bookings made through the customer marketplace

You must be at least 13 years of age to use QueueCut. If you are under 18, you confirm that you have your parent or guardian's permission to use the Service.

By using the Service, you represent and warrant that all information you provide is accurate, complete, and current, and that you have the authority to enter into these Terms.

We reserve the right to refuse access or terminate accounts at our discretion if we believe eligibility requirements have not been met.

To access most features of QueueCut, you must create an account using a valid phone number. By registering, you agree to:

• Provide accurate and truthful information during registration
• Keep your login credentials confidential and not share them with others
• Notify us immediately if you suspect unauthorized access to your account
• Accept responsibility for all activity that occurs under your account

We reserve the right to suspend or terminate accounts that violate these Terms, contain false information, or are used for fraudulent activity.

As a shop owner, you take on specific responsibilities when using QueueCut to manage your business:

As a customer, using QueueCut to discover shops, join queues, or make bookings, you agree to:

• Provide accurate contact information when joining a queue or making a booking
• Arrive at the shop within a reasonable time of being notified it is your turn
• Honor bookings you make — repeated no-shows may result in your account being temporarily restricted from making future bookings
• Submit honest and genuine reviews only for shops you have actually visited through a completed booking
• Not submit false, defamatory, or abusive reviews about any shop or barber
• Not use the platform to harass, threaten, or abuse shop staff or other users

QueueCut operates on the following fee structure:

• Monthly subscription fees are billed at the start of each billing period and are non-refundable except as required by applicable law
• Booking commission (5%) is calculated on the estimated total value of services selected at the time of booking and is invoiced monthly
• Walk-in queue management is not subject to per-customer charges on any plan
• QueueCut reserves the right to modify pricing with 30 days' notice to active subscribers
• Failure to pay outstanding fees may result in account suspension or downgrade to the free Starter plan

All prices are listed in Pakistani Rupees (PKR) and are exclusive of any applicable taxes or duties in your jurisdiction.

You agree not to use QueueCut to:

• Violate any applicable local, national, or international law or regulation
• Transmit any material that is unlawful, defamatory, obscene, abusive, or otherwise objectionable
• Attempt to gain unauthorized access to any part of the platform, other accounts, or connected systems
• Use automated tools (bots, scrapers, crawlers) to access, extract, or interact with the platform without our prior written consent
• Reverse-engineer, decompile, or otherwise attempt to extract source code from the application
• Use the platform to send spam, unsolicited communications, or commercial solicitations
• Impersonate another person, shop, or organization
• Interfere with or disrupt the integrity or performance of the platform
• Circumvent any security features, limits, or controls built into the Service

Certain parts of QueueCut allow you to submit content, including shop information, service descriptions, and customer reviews ("User Content"). By submitting User Content, you:

• Grant QueueCut a non-exclusive, worldwide, royalty-free license to use, display, and distribute that content in connection with operating the platform
• Confirm that you own or have the right to submit the content
• Confirm that the content is accurate and does not violate the rights of any third party

We reserve the right to remove or moderate any User Content that violates these Terms, is flagged by other users, or that we determine at our discretion to be harmful, inaccurate, or inappropriate. Removal of content does not imply any obligation to provide reasons or advance notice.

The QueueCut name, logo, platform design, features, and all related technology are owned by QueueCut and protected by applicable intellectual property laws. Nothing in these Terms grants you a right to use our trademarks, branding, or technology beyond what is necessary to use the Service as intended.

You may not reproduce, copy, sell, resell, or exploit any part of the platform for commercial purposes without our prior written consent.

QueueCut is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including:

• Warranties of merchantability, fitness for a particular purpose, or non-infringement
• Guarantees that the platform will be uninterrupted, error-free, or secure at all times
• Guarantees regarding the accuracy or completeness of any information provided by shops, including prices, hours, or availability
• Responsibility for the quality of services provided by barber shops listed on the platform

QueueCut acts as a technology intermediary connecting shops and customers. We are not a party to the service agreement between a shop and its customers and are not responsible for the outcome of any visit, booking, or transaction.

To the fullest extent permitted by applicable law, QueueCut and its officers, directors, employees, and agents shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of revenue, profits, customers, or data arising from use of the platform
• Damages resulting from a shop's failure to deliver services as booked
• Any interruption, suspension, or termination of the Service

In any case, our total liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the total fees you have paid to us in the 12 months preceding the claim.

You may stop using QueueCut and delete your account at any time by contacting us or using the in-app account deletion option.

We may suspend or terminate your access to the Service at any time, with or without notice, if:

• You breach these Terms or our Privacy Policy
• Your account is used for fraudulent, illegal, or abusive activity
• Payment obligations are not met within a reasonable period
• We decide to discontinue the Service or a part of it

Upon termination, your right to use the Service ceases immediately. Sections relating to intellectual property, disclaimers, limitation of liability, and governing law survive termination.

These Terms are governed by and construed in accordance with applicable law. Any disputes arising from these Terms or your use of QueueCut that cannot be resolved informally shall be submitted to the jurisdiction of the courts in the territory where QueueCut is registered.

We encourage resolving disputes informally first — please contact us before pursuing any legal action. Many issues can be resolved quickly and fairly through direct communication.

We may update these Terms from time to time. When we do, we will update the "Last updated" date at the top of this page and, for material changes, provide notice through the app or by direct communication.

Your continued use of QueueCut after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you should stop using the Service and may request account deletion.

If you have any questions about these Terms, believe your rights have been violated, or need to report a breach, please get in touch: