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Frequently Asked
Questions

Everything you need to know about QueueCut — for shop owners, barbers, and customers.

 
What is QueueCut?
QueueCut is a smart queue management and booking platform for barber shops. Shop owners get real-time queue tracking, session logging, and analytics. Customers can discover nearby shops, check prices and reviews, and book a slot online.
 
Shop owners and barbers use the QueueCut app. Customers who want to discover shops, book slots, and leave reviews can download the app too — but walk-in customers can join a queue instantly by scanning a shop’s QR code in their browser, no install required.
QueueCut works on iOS and Android smartphones, plus a web dashboard for shop owners accessible from any browser. The walk-in queue join page works on any phone with a camera and a browser.
QueueCut is built to work for barber shops anywhere. We’re actively onboarding new shops and expanding city by city. Reach out via our Contact page and we’ll help you get set up.
QueueCut combines two systems most apps treat separately — real-time walk-in queue management and advance online booking — into one unified queue. It’s built specifically around how barber shops actually run day to day.
How long does it take to set up my shop?

Most shops are fully set up within a single afternoon — create your shop profile, add barbers and services, print your QR code, and you’re ready to take your first digital walk-in. No technical knowledge required.

No. All you need is a smartphone for each barber and a printed QR code at your entrance. Customers use their own phones to join the queue or book a slot.
Walk-ins and pre-booked customers appear in the same live queue. Booked appointments show a distinct badge so barbers know who has reserved a slot, but everyone is managed from one screen.
Yes — multi-branch management is available on our Standard and Pro plans, letting you oversee multiple shop locations from a single account.
Yes. The analytics dashboard shows per-barber revenue, customer counts, and busiest hours, plus shop-wide totals and top services — all updated automatically.

You can toggle your shop to “closed” anytime, and block specific dates from online bookings — for holidays, staff days off, or any reason. Existing bookings will be automatically flagged for follow-up.

How do I join a queue without the app?

Scan the QR code displayed at the shop entrance with your phone’s camera. It opens a page in your browser where you enter your name and phone number — you’re instantly added to the queue, no download needed.

You can book a slot for today or up to 3 days ahead, depending on the shop’s availability. Slots update in real time, so what you see is always current.
Yes. You’ll be notified when it’s almost your turn so you can head over right on time — no need to sit and wait in the shop.
Yes, you can cancel from “My Bookings” up to 2 hours before your scheduled time, free of charge. Cancellation policies may vary slightly by shop.
Yes. Only customers who completed a booking at a shop can leave a review for it, and each booking allows one review — so ratings reflect genuine visits, not fake submissions.

Shop owners set and update their own service prices directly in QueueCut, so what you see in the app reflects current pricing at that shop.

Is QueueCut really free to start?

Yes. The Starter plan is free forever — no credit card required, no trial expiry. It includes up to 3 barbers, walk-in queue management, online booking, and listing in the customer app.

Starter is free with up to 3 barbers and 100 customer notifications a month. Standard (Rs 999/mo) adds more barbers, more notifications, multi-branch support, and full analytics. Pro (Rs 2,500/mo) adds unlimited barbers, priority search placement, and a live queue display screen. See the Pricing page for the full breakdown.
Yes — upgrade or downgrade anytime as your shop grows. There are no long-term contracts or penalties for changing plans.
A small commission applies on pre-booked appointments made through the customer app, across all plans. Walk-in queue management is always free, with no per-customer charge.
If your shop approaches its monthly notification limit, you’ll be notified in advance so you can upgrade your plan if needed — your queue will continue to function without interruption.
What information does QueueCut collect?

For customers: name and phone number when joining a queue or booking, plus location (with permission) to show nearby shops. For shop owners: shop details, barber information, and service/session data. See our Privacy Policy for full details.

Your phone number is used only to send you queue and booking notifications, and is visible to the shop you’re booking with for that purpose. It is never sold or shared with third parties for marketing.
Yes. You can request deletion of your account and associated data at any time by contacting us — see our Privacy Policy for the full process.
No. Location is only accessed when you open the discovery screen to find nearby shops, and only with your permission. You can deny location access and search manually instead.