Legal
Privacy
Policy
How QueueCut collects, uses, and protects your information — for shop owners, barbers, and customers.
On This Page
overview
information We Collect
How We Use Your Information
Location Data
Information Sharring
Notification & Messages
Data Retension
Data Security
Your Rights & Choices
Childern’s Privacy
Changes to this Prolicy
Contact Us
01
Overview
QueueCut (“we”, “our”, “us”) provides a queue management and booking platform for barber shops and their customers. This Privacy Policy explains what information we collect, how we use it, and the choices you have — whether you’re a shop owner, a barber, or a customer.
By using QueueCut — including the mobile app, web dashboard, or the QR code walk-in page — you agree to the practices described in this policy. If you do not agree, please do not use our services.
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Information We Collect
The information we collect depends on how you use QueueCut:
User Type
Information Collected
Customers
Name, phone number, approximate location (with permission), booking history, reviews and ratings you submit
Shop Owners
Barbers / Staff
All Users
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How We Use Your Information
We use the information we collect to:
- Operate core features — joining queues, managing bookings, tracking sessions, and displaying shop profiles
- Send queue updates, booking confirmations, and reminder notifications
- Show customers relevant nearby shops based on location
- Display verified reviews and ratings to other customers
- Generate analytics and reports for shop owners (revenue, queue activity, performance)
- Maintain, secure, and improve the QueueCut platform
- Respond to support requests and communicate important service updates
We do not use your personal information for targeted advertising, and we do not sell your data to third parties.
04
Location Data
If you’re a customer using the discovery feature, QueueCut may request access to your device’s location to show barber shops near you, sorted by distance.
05
Information Sharing
We share information only in the following limited circumstances.
With shops you interact with
— when you join a queue or make a booking, the relevant shop can see your name, phone number, and booking details to serve you
With service providers
— trusted third parties that help us operate QueueCut (e.g. cloud hosting, SMS/notification delivery), who are only permitted to use your data to provide these services
For legal reasons
— if required by law, regulation, or legal process, or to protect the rights, safety, and property of QueueCut, our users, or the public
Business transfers
— if QueueCut is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this policy
We do not share your personal data with advertisers or data brokers.
06
Notifications & Messages
QueueCut sends notifications related to your queue position, booking confirmations, reminders, and review requests via push notification and/or SMS, depending on your device and preferences.
These messages are transactional — they relate directly to your use of the service. We do not send promotional marketing messages without your consent, and you can opt out of non-essential notifications in your account settings.
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Data Retention
We retain your information for as long as your account is active, or as needed to provide you with our services. Booking history, reviews, and session records may be retained for shop owners’ historical reporting purposes even after a customer’s individual account is deleted, in anonymized or aggregated form where possible.
If you request deletion of your account, we will remove your personal information within a reasonable timeframe, except where retention is required for legal, accounting, or fraud-prevention purposes.
08
Data Security
We use industry-standard safeguards — including encrypted connections, access controls, and secure cloud infrastructure — to protect your information from unauthorized access, alteration, or disclosure.
However, no method of transmission or storage is 100% secure. While we work hard to protect your data, we cannot guarantee absolute security.
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Your Rights & Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your account and associated data
- Withdraw consent for location access or notifications at any time
- Object to or restrict certain processing of your data
To exercise any of these rights, contact us using the details at the bottom of this page. We will respond to verified requests within a reasonable timeframe.
10
Children's Privacy
QueueCut is not directed at children under the age of 13 (or the applicable minimum age in your region), and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child without appropriate consent, we will take steps to delete it.
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Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We’ll update the “Last updated” date at the top of this page, and for significant changes, we may provide additional notice through the app or by email.
We encourage you to review this policy periodically to stay informed about how we protect your information.
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Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please get in touch — we’re happy to help.